fv999 Privacy Policy

01 Introduction

This Privacy Policy explains how fv999 ("fv999", "we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the fv999 website at fv999.net and all associated services, including the fv999 mobile app.

fv999 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens with your data when you use fv999.

By registering an account on fv999 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the fv999 platform.

02 Data We Collect

fv999 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment providers when you make a deposit or withdrawal.

fv999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation. We do not collect data from social media profiles or any source other than those listed above.

03 How We Use Your Data

fv999 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to the fv999 service. The main ways we use your data are:

• Account Management: To create and maintain your fv999 account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the fv999 support team.
• Security and Fraud Prevention: To monitor accounts for suspicious activity, detect and prevent fraud, and protect the integrity of the fv999 platform and all players on it.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and know-your-customer (KYC) obligations.
• Platform Improvement: To analyse usage patterns and improve the fv999 platform, fix bugs, and develop new features that better serve Bangladesh players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.

04 Data Sharing

fv999 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment Providers: When you make a deposit or withdrawal, fv999 shares the necessary transaction data with bKash, Nagad, or Rocket to process the payment. These providers have their own privacy policies governing how they handle your data.
• Game Providers: fv999 works with game providers including W Live and Playtech to deliver live dealer and other games. These providers may receive technical data (such as session identifiers) necessary to deliver the game experience. They do not receive your full personal profile.
• Identity Verification Services: When you submit identity documents for KYC verification, fv999 may use a third-party verification service to authenticate the documents. These services are bound by strict confidentiality obligations.
• Legal and Regulatory Authorities: fv999 will disclose personal data to law enforcement, regulatory bodies, or other government authorities when required to do so by applicable law, court order, or regulatory requirement.
• Business Transfers: In the event that fv999 is acquired by or merged with another company, your personal data may be transferred to the new entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account.

All third parties with whom fv999 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. fv999 does not permit third parties to use your data for their own marketing purposes.

05 Cookies & Tracking

fv999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game display options. Disabling these may affect your experience on fv999.
• Analytics Cookies: Help fv999 understand how players use the platform — which pages are visited most, where players encounter problems, and how the platform can be improved. Data collected by analytics cookies is aggregated and anonymised.
• Security Cookies: Used by fv999's fraud detection systems to identify unusual login patterns or suspicious activity on your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your fv999 account. For most players, the default browser cookie settings work fine with the fv999 platform.

06 Data Retention

fv999 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and regulation. The specific retention periods for different categories of data are as follows:

• Account and Identity Data: Retained for a minimum of five years after account closure to comply with anti-money laundering regulations and legal record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Customer Support Records: Retained for two years from the date of the last interaction, to allow for follow-up and dispute resolution.
• Technical and Usage Data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever comes first.

When personal data is no longer required for the purpose for which it was collected and the applicable retention period has expired, fv999 will securely delete or anonymise the data. You may request early deletion of your data subject to the legal retention requirements described above.

07 Security Measures

fv999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and fv999 is encrypted using 256-bit SSL/TLS technology.
• Player passwords are stored using one-way cryptographic hashing. fv999 staff cannot see your password — only you know it.
• Access to personal data within fv999 is restricted on a need-to-know basis. Staff who do not require access to personal data to perform their job do not have it.
• fv999 conducts regular security reviews and penetration testing to identify and address vulnerabilities in the platform.
• Two-factor authentication (2FA) is available for all fv999 accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access.
• In the event of a data breach that affects your personal data, fv999 will notify you via your registered email address within a reasonable timeframe and will take immediate steps to contain and remediate the breach.

08 Your Rights

As a fv999 player, you have the following rights over your personal data. To exercise any of these rights, contact the fv999 support team at [email protected]. We will respond to all requests within 30 days.

09 Minors

fv999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on fv999 requires confirmation that you are at least 18 years old, and fv999 reserves the right to request age verification documents at any time.

If fv999 discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the personal data, and forfeit any balances held in the account. If you believe a minor has registered on fv999, please contact [email protected] immediately.

10 Policy Changes

fv999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the fv999 platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting fv999 support.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the fv999 data protection team. We take all privacy queries seriously and will respond promptly.

For questions about responsible gaming, visit the Responsible Gaming page. For general platform questions, visit the FAQ page.